Toftwood Garden Centre

Hillside Nurseries • Shipdham Road • Toftwood • Dereham • Norfolk • NR19 1NP

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FREE Delivery Within 5 Mile Radius (Minimum £35 Spend)

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Privacy Policy

Information we monitor about visitors to our website

During any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before. Cookies help to deliver a more-user friendly and improved website experience.

Google Analytics

When someone visits our website we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

General Data Protection Regulations 2018 (GDPR)

Customer’s personal data stored: Name, address, telephone number and email address

1. Data processing on behalf of Toftwood Garden Centre
Customer’s personal data (name, address, telephone number and email address) is solely used for the purpose of delivering plants/goods to customers’ homes/ specified locations by Allan Read (Owner of Toftwood Garden Centre), after being obtained by staff at Toftwood Garden Centre in person.

2. Security
Customer’s details are held in the office, which is located at Allan Read’s (Owner of Toftwood Garden Centre) home address. The property is fully secured when not occupied. All data stored on the computer is secured by a password, only known by Allan Read. Any paper documents containing personal data, e.g. delivery notes, are securely held in a locked cabinet prior to the delivery date of goods, which only Allan Read has the key to access. Once goods have been delivered successfully all paper documents containing personal data, e.g. delivery notes, will be shredded by Allan Read.

3. Rights of data subject
Customers have the right to request to view any personal information held on them by Toftwood Garden Centre. Allan Read (Owner) will co-operate fully to assist customers to exercise their rights under the GDPR.

4. Breach Notification
If a breach of a customer’s personal details is detected, Allan Read will notify the customer within 24 hours.

5. Transfers to third countries/parties
Allan Read and staff at Toftwood Garden Centre will not transfer any personal data to third parties outside of the United Kingdom. Customer’s personal data is held solely for the purpose of Toftwood Garden Centre, to provide our customers with delivery services, and not for other purposes such as marketing.

If you would like to discuss any of the above policy, please contact
Allan Read
Toftwood Garden Centre

Our returns policy can be read HERE

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